An Update on Your Orders and Shipping

There is nothing more important to us than the health and safety of our customer, staff, and families, so we are doing our part to help stop the spread of COVID-19.  In accordance with Los Angeles’ mandatory Safer At Home order, we are closing our offices and our staff is working remotely. We're shipping orders, but some delays are expected.

Can I still order?

Yes! We appreciate the understanding and support during this tough time. If you still would like to place an order our site is fully operational and all orders will be processed in a normal manner, but shipping may be delayed up to 7 days.

Can I return my purchase?

Returns are still being processed as normal, but expect a delay of up to 5 days.

I have a question!

Our entire team is working remotely and our customer service staff is always available to help with anything you need.

Please contact hello@chanluu.com to speak with a customer service representative or give us a call at (877) 242-6588.