Returns & Exchanges
Chan Luu Online Store Return Guidelines. If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund, less any applicable shipping charges, within 30 days of the invoice date. Items returned must be in original condition with tags attached. Merchandise must be unworn, unaltered, and unwashed. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards. Requests for refund or exchange of merchandise purchased must be accompanied by the original receipt. All sale items are FINAL SALE. Shipping charges are non-refundable.
RETURNS - FOR U.S./CANADA ORDERS OVER $75
U.S. and CANADA orders over $75 qualify for Free Return Shipping. If your order qualified for Free Return Shipping, your order will include an additional Return Form with instructions and a pre-paid FedEx Ground shipping label for your convenience. You can download a new Return Form here.
RETURNS - FOR ALL INTERNATIONAL AND U.S. ORDERS UNDER $75 If your order shipped outside the U.S. or was a U.S. order under $75, your order did not qualify for Free Return Shipping. You may return merchandise via any traceable method of your choice to the address below, at your expense. Please note that Chan Luu, LLC will not be responsible for the shipping cost associated with the return.
Our return address is:
CHAN LUU, LLC
ATTN : ONLINE RETURNS
818 S. BROADWAY, 6TH FLOOR
LOS ANGELES, CA 90014
You must include the original Packing Slip with your Return. If the original Packing Slip is not available, you can download a Return Form here (https://www.chanluu.com/content/returns/Chan%20Luu%20Return%20Form.pdf). Please drop off your Return at your nearest USPS or FedEx store. Chan Luu is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
Once we receive your return and confirm that its condition is acceptable, we will process your refund in the original form of payment within 5-7 business days. Original shipping charges are non-refundable. All sales taxes will be refunded. You will be notified via email to the email address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account. Gift card purchases will be refunded in the form of store credit.
HOLIDAY GIFT STORE CREDIT
We want you to love your Holiday gift this season! If you received an item purchased from the Chan Luu Online Store (www.chanluu.com) or Chan Luu Santa Monica, we will offer a store credit in the amount of the merchandise. Items must be unworn and in perfect reselling condition for store credit to be issued. Items must be purchased from the Chan Luu Online Shop (www.chanluu.com) or Chan Luu Santa Monica to qualify for store credit. Our Holiday Gift Store Credit policy only applies to orders that were placed from the Chan Luu Online Store or Chan Luu Santa Monica between November 1st, 2016 and January 30th, 2017. Taxes and Shipping Charges will apply to all new orders. If you have any questions about our Holiday Store Credit Policy, please contact our Chan Luu Online Store Customer Service.
Requests to exchange merchandise received as a gift must be accompanied by a proof of purchase. If you received a Chan Luu item as a gift and would like to exchange it for another item, please contact customer service at email@example.com for more assistance.
INCORRECT OR DEFECTIVE ITEM
If you receive an incorrect item or if the merchandise was damaged or defective, please contact customer service by calling 1-877-CHAN LUU (1-877-242-6588) or by email at firstname.lastname@example.org.